#FEDEX TRACKING SHIPMENT EXCEPTION DRIVER#

Inclement weather or severe weather conditions like winter storms, wildfire, hurricanes, or other acts of God can make delivery routes impassable, leading to delays. This is a very common exception when dealing with international shipping. If the delivery address on the package’s label is incorrect, unclear, incomplete, or undeliverable, the chance of a delivery exception occurring rises dramatically. There are plenty of reasons a package might experience a delivery exception, but here are some of the most common: The 6 most common delivery exceptions and what they mean

Figuring out ways to address delivery exceptions proactively can lead to a 3-point higher NPS score for businesses. And according to Last Mile Delivery Wars, 98% of shoppers stake their entire brand loyalty on the delivery experience.Ī dissatisfied customer who’s just experienced a late shipment is also much less likely to recommend your business to others, which is why delivery exceptions can take a heavy toll on your net promoter score (NPS). How much are WISMO calls costing you? Check out this interactive calculator to discover the true cost of WISMO >ĭelivery exceptions can also increase your business’s churn rate, with our research showing that poor post-purchase experiences are a major source of customer churn. That’s partly why offering clear tracking information and updates on delivery status are critical measures. Generally, WISMO calls account for up to 50% of inbound calls to customer care centers, and on average, each WISMO call costs roughly $5 to resolve. These calls occur when a customer feels out of the loop on a delivery exception. Often, delivery exceptions will lead to a higher rate of WISMO, or “Where Is My Order?” calls. And, of course, in the worst-case scenario, a customer might decide to return their package, meaning a major loss of money for your brand. See live delivery exception trends > Why are delivery exceptions important for e-commerce retailers?ĭelivery exceptions can quickly have a serious impact on e-commerce retailers’ bottom lines and affect a number of critical metrics. From there, a customer might reach out to the company or carrier or voice a complaint on social media - neither of which will reflect well on your brand. No matter the reason for the delivery exception, the customer experiencing the exception is guaranteed to feel frustrated when their expected delivery is missed or when they’re subject to a late shipment. Even as e-commerce businesses have seen their profits soar over the past year, fewer orders are being delivered on time. And of course, during the pandemic, we’ve seen shipping delays become much more common. In fact, delivery exceptions affect 11% of all shipments. How and why do delivery exceptions occur?ĭelivery exceptions are inevitable, whether you’re working with FedEx, USPS, or another shipper. It’s important to note, however, that a delivery exception doesn’t necessarily mean that a package’s expected delivery will be missed or that its delivery status will be dramatically impacted. A package might experience a delivery exception for a wide range of reasons, ranging from a problem with the recipient’s address to a missed hand-off or an issue with the carrier, whether that’s USPS, FedEx, or PMX. She said I should expect it by tomorrow.In simplest terms, a delivery exception is when a package experiences a delay while in transit.

I asked if I could come pick it up from the facility and they said no as there are security restrictions on it that wouldn't allow me to now. It has been bright and sunny all day with no rain and no wind at about 80° F which is nothing here.

#FEDEX TRACKING SHIPMENT EXCEPTION DRIVER#

When I saw the FedEx driver this afternoon I asked him if he had a package for my apartment and he said no.Īt 7:30 I looked at my tracking and a new scan showed up saying at 6:38 my package was 'shipment exception delay beyond our control.' I called support to ask what it meant and they said it was marked as that due to unsafe weather conditions. Alright, so I have a package worth around $300 that requires a signature and was supposed to be delivered to me today (at least according to the tracking, my last package took the day after before it was actually delivered which is fine).

Fedex tracking shipment exception